Kirb’s Musings

Kirby Witmer’s ponderings, ruminations, and meditations of… anything.

Comments:

4 Responses to “Dilbert’s Tech Support”

1. Seth on 14 May 2007 at 12:28 pm #
   
   

   Looks like we can look forward to greatly improved customer support at Emypeople.
2. Kirby Witmer on 14 May 2007 at 9:24 pm #
   
   

   yes.. yes.. especially when Seth calls.

   btw, do you use emypeople?
3. Seth on 15 May 2007 at 7:53 am #
   
   

   I don’t have an Emypeople address but have helped 3 family members with their accounts. I am first responder for their tech needs. Emypeople has worked well for them. My sisterinlaw is especially dependent on her email account as it is her primary contact with her husband to be who is from Chili. She has extremely low tolerance for email troubles and she is very happy with her email.
   I remember one time that another family member was having trouble with their email account and was on with tech support from Emypeople for half an hour or more. The issue was an incorrectly typed user name on the part of the user. Somehow I have the feeling that I would not enjoy tech support as a primary occupation.
4. Kirby Witmer on 16 May 2007 at 11:06 pm #
   
   

   Thats one reason why we are trying to get our setup CD’s developed and burned. If you have the setup program automatically fill most of the stuff in, it greatly reduces operator error and setup time on the phone.